Refund policy

Return and Refund Policy

Last updated: October 28, 2026

At Medlora, we offer digital educational resources, including medical books and downloadable PDF products. Please read this Return and Refund Policy carefully before completing your purchase.

1. Digital Products Only

All products sold through Medlora are digital products unless explicitly stated otherwise. No physical books or printed materials will be shipped.

After your payment is confirmed, you will receive instructions for accessing your purchased digital product by email or through the applicable download page.

Please review the product description, edition, format, and other details carefully before placing your order.

2. Refund Policy

Due to the nature of digital products, all sales are generally final once digital content has been delivered or access has begun, subject to applicable consumer protection laws.

We do not generally offer refunds for:

  • Change of mind after purchasing a digital product.

  • Accidental purchases where the digital content has already been accessed, except where required by law.

  • Choosing the wrong product or edition when the product description accurately identifies the item purchased.

  • Lack of compatibility with a device or software that was not specified as compatible.

  • Failure to read the product description before purchasing.

Nothing in this policy limits any mandatory rights you may have under applicable law.

3. EU and UK Customers: Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you may generally have a 14-day right to withdraw from a distance contract, subject to applicable legal exceptions.

For digital content that is not supplied on a tangible medium, the right of withdrawal may be lost once delivery or performance begins only when the applicable legal requirements have been met. These generally include your prior express consent to immediate performance and your acknowledgment that you will lose your right of withdrawal, together with the required confirmation of that consent.

If these requirements have not been met, your statutory withdrawal rights may remain available.

This policy does not exclude any other mandatory rights you may have under applicable consumer law.

4. Defective, Incorrect, or Undelivered Digital Products

Your satisfaction matters to us. If you experience a problem with your purchase, please contact our support team.

We will review issues such as:

  • The download link does not work.

  • You cannot access a product you have purchased.

  • The file is corrupted or cannot be opened despite following the provided instructions.

  • The delivered product is materially different from its description.

  • You received the wrong digital product.

Where appropriate, we will work with you to resolve the issue by providing a working download link, correcting the delivery problem, supplying the correct product, or offering another remedy required by applicable law.

If the problem cannot be resolved, you may be entitled to a refund or another remedy under applicable law.

5. Order Cancellations

Because our products are digital, we encourage customers to review their orders carefully before completing payment.

Orders cannot necessarily be cancelled once digital delivery or access has begun. However, any cancellation rights that apply under mandatory consumer protection laws remain unaffected.

If you believe you placed an order by mistake or need assistance with an order, please contact us as soon as possible at support@medlora-books.com. We will review your request in accordance with applicable law and the status of your order.

6. How to Request Assistance or a Refund

If you believe you qualify for a refund or need help with a digital product, please contact us with the following information:

  • Your order number.

  • The email address used for the purchase.

  • The name of the product purchased.

  • A brief explanation of the issue.

Email: support@medlora-books.com

We will review your request and respond as soon as reasonably possible. We may request additional information to investigate a technical or delivery issue.

7. Refund Processing

If a refund is approved, it will generally be issued to the original payment method unless otherwise required by law or agreed with you.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Where applicable law requires a refund or other remedy, we will comply with the relevant legal requirements.

8. Contact Us

If you have questions about this Return and Refund Policy or need assistance with an order, please contact us.

Store: Medlora
Website: https://medlora-books.com
Email: support@medlora-books.com

Thank you for choosing Medlora.