Terms of service

Last updated: October 28, 2026

1. Overview

Welcome to Medlora. These Terms of Service ("Terms") govern your access to and use of the Medlora website at https://medlora-books.com, including all related pages, features, products, and services.

In these Terms, "Medlora," "we," "us," and "our" refer to the business operating this online store. "You" and "your" refer to any visitor, customer, or other person using our website or services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By accessing our website or purchasing a product, you agree to these Terms and our applicable store policies. If you do not agree, please do not use our website or purchase our products.

These Terms are subject to applicable consumer protection laws. Nothing in them excludes or restricts any rights that cannot legally be excluded or restricted.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

If you use our website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

You agree not to use our website or products for unlawful purposes, interfere with the operation or security of our website, attempt unauthorized access to our systems, or violate the rights of others.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

3. Our Products

Medlora offers digital educational resources, including medical books, textbooks, reference materials, and downloadable files, as described on the relevant product pages.

Unless a product description explicitly states otherwise, products are supplied in digital format. No physical book or printed material will be shipped.

Product descriptions are intended to explain the content, format, edition, and other relevant characteristics of each item. Please review the product listing carefully before placing an order.

We make reasonable efforts to display product information accurately. However, we do not guarantee that every website image, thumbnail, or visual representation will appear exactly the same on every device.

Any material information about a product's format, edition, compatibility, or delivery method will be provided as accurately as reasonably possible.

4. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected product under these Terms.

You are responsible for providing accurate and complete information, including your email address, so that we can process your order and provide access to your digital purchase.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that the order has been accepted or that digital delivery has been completed.

We reserve the right to review, reject, or cancel an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, pricing errors, technical errors, or product unavailability.

If we cancel an order after payment has been collected, any refund required by applicable law will be issued accordingly.

5. Prices and Payments

Prices are displayed on the relevant product pages and at checkout. The currency, applicable taxes, and total amount payable will be shown where applicable.

Prices may change without prior notice, but changes will not alter an order that has already been accepted, except where permitted by law or agreed with you.

Payments are processed through the payment methods made available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not intend to store full payment card details when these are processed directly by our payment providers.

If a payment fails or is reversed, we may be unable to provide access to the associated digital product until the payment issue is resolved, subject to applicable law.

6. Digital Delivery and Access

After successful payment and order processing, digital products are generally delivered electronically through a download link, email, or another method specified on the product page.

Delivery times may vary depending on payment verification, technical processing, and the delivery method used.

You are responsible for checking the email address provided during checkout and checking your spam or junk folder if a delivery email does not arrive.

If you cannot access a purchased product, please contact us at support@medlora-books.com with your order number and the email address used for your purchase.

We will make reasonable efforts to resolve delivery problems, restore access, or provide another appropriate remedy where required by law.

You are responsible for having a compatible device, suitable software, and an internet connection needed to access your digital purchase, unless the product description states otherwise.

7. Digital Product Refunds and Cancellations

Because our products are digital, purchases are generally final once digital delivery or access has begun, subject to applicable law and the specific circumstances of the transaction.

We do not generally offer voluntary refunds for a change of mind or for selecting the wrong product when the product description accurately described the item purchased.

However, this policy does not remove any statutory rights you may have concerning withdrawal, cancellation, defective digital content, incorrect products, or other remedies required by applicable law.

Consumers in the European Union and United Kingdom

Consumers may have statutory withdrawal rights for online purchases. For digital content not supplied on a tangible medium, the withdrawal right may be lost when delivery begins only if the applicable legal requirements have been satisfied.

These requirements generally include prior express consent to immediate performance, acknowledgment of the loss of the withdrawal right, and the required confirmation of that consent.

If those requirements have not been satisfied, applicable withdrawal rights may remain available.

Problems with digital products

If a download is broken, a product is not delivered, or the content materially differs from its description, contact us so we can investigate and provide an appropriate remedy under applicable law.

For further details, please read our Return and Refund Policy.

8. Intellectual Property and Permitted Use

All intellectual property rights in our website, branding, original text, graphics, and other original materials belong to their respective owners.

Books and other third-party materials may be protected by copyright and other intellectual property laws. The rights associated with each product depend on the applicable rights holder and any license or authorization governing its distribution.

Purchasing a digital product does not transfer ownership of copyright or other intellectual property rights to you.

Unless expressly authorized by the applicable rights holder or permitted by law, you must not reproduce, redistribute, resell, publicly share, publish, sublicense, or commercially exploit a purchased digital file.

You may use purchased materials only within the scope of the rights lawfully granted to you and any applicable legal exceptions.

Medlora will offer digital products only where it has the necessary rights, permissions, or other lawful basis to distribute them.

9. Educational Information and Medical Disclaimer

Our products may contain medical, scientific, anatomical, physiological, or other educational information.

These materials are provided for educational and informational purposes. They are not a substitute for professional medical advice, diagnosis, or treatment.

Medlora does not provide medical care through its website or digital products. You should consult a qualified healthcare professional regarding medical questions or decisions about your health.

Do not disregard professional medical advice or delay seeking medical care because of information contained in a digital product.

Medical knowledge and recommendations can change. We do not guarantee that every statement in every third-party educational resource reflects the latest clinical guidelines or research.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, digital delivery applications, analytics services, and customer communication tools.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by law. This does not exclude any responsibility that applicable law requires us to retain.

Links to third-party websites are provided for convenience and do not necessarily imply endorsement.

11. Errors, Inaccuracies, and Changes

Occasionally, our website or product listings may contain typographical errors, inaccuracies, omissions, or outdated information.

We may correct errors, update product information, and make changes to our website or services.

If an error materially affects an order you have placed, we will handle the situation in accordance with applicable law, including any applicable rights to cancellation or refund.

We will not use corrections to retroactively remove rights that you have already acquired under applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information.

Please review our Privacy Policy to understand our data practices.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be resolved immediately.

Nothing in these Terms excludes statutory guarantees, warranties, or consumer rights that cannot legally be excluded or limited.

14. Limitation of Liability

To the extent permitted by applicable law, Medlora will not be liable for indirect or consequential losses arising from the use of our website or digital products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or other matters for which liability cannot legally be restricted.

These Terms do not limit any mandatory remedies available to consumers for defective products, non-delivery, or other breaches of applicable consumer law.

15. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate the rights of others in connection with your use of our services.

Where permitted by law, you may be responsible for losses or reasonable costs directly resulting from your unlawful conduct or material breach of these Terms.

Nothing in this section imposes liability on consumers where such liability would be prohibited by applicable law.

16. Suspension and Termination

We may suspend or restrict access to our website or services where reasonably necessary for security, fraud prevention, legal compliance, or the prevention of misuse.

Any such action will be subject to applicable law and will not remove rights you have already acquired that cannot legally be withdrawn.

You may stop using our website at any time. Any provisions that by their nature should continue to apply after use ends will remain applicable to the extent permitted by law.

17. Governing Law and Consumer Rights

These Terms are subject to the laws applicable to the business operating Medlora, without prejudice to mandatory consumer protection provisions that apply to you.

If you are a consumer, these Terms do not deprive you of protections that cannot legally be excluded under the laws applicable to your purchase.

Nothing in this section prevents you from bringing a claim before a court that has jurisdiction under applicable law.

18. Changes to These Terms

We may update these Terms to reflect changes in our business, products, services, or legal obligations.

The latest version will be published on our website with an updated "Last updated" date.

Changes will apply from the date indicated in the updated Terms, subject to applicable law. Where required, we will provide additional notice or obtain consent.

19. Contact Information

If you have questions about these Terms, your order, or a digital product, please contact us.

Store: Medlora
Website: https://medlora-books.com
Email: support@medlora-books.com

These details should be completed with accurate information before publication.